Shipping and Delivery

Delivery Policy 

Physical goods 

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post, TOLL, Border Express or TNT Express (FedEx) within their delivery time guidelines for Parcel Post, Express Post and Road Express depending on your selection.

All goods are shipped according to the standard terms and conditions of the carrier being used. If you wish to query a delivery, please contact us. 

Authority To Leave 

If you request your goods to be left unattended, please specify a safe place. We do not accept any responsibility for the goods once the carrier has delivered them to your delivery address. 

Remote Location Surcharge 

Please note a Remote Location Surcharge may apply to all orders including Free Shipping orders. If your location is Remote, we will contact you after you have placed your order to discuss delivery options and surcharges. If you are unsure if your delivery address is considered Remote and would like to know before you place your order, please contact us directly. 

Post Office Boxes and Parcel Lockers 

Small items can be delivered to PO boxes or parcel lockers. Please note large products, like fridges and larger accessories, need to be delivered to a physical address using a road freight service. 

Freight depot collection 

We can ship your products to a local freight depot for collection. Please let us know if this works for you, and we can let you know the closest pick up location to you.